Why passports are taking upto12 weeks?

In Community, Featured Home Page News, Government, National Headlines

Australia’s passport service is experiencing “unprecedented high demand”, with a 30 per cent increase in applications causing a month-long backlog.

“The APO’s priority processing service enables their (customers) passport to be ready for mailing or collection in just two business days once the APO has received all the necessary document from Australia Post,” a DFAT spokesperson said.

A DFAT spokesperson said new applications could take longer than passport renewals, and advised people to start their application online and ensure they submitted all the required documentation in full.

The Tourism News Related Stories

Accommodation Sector excited about the future

AFTA welcomes Labor announcement of support to help Tourism and Travel

ATO resumes chasing small business debts

from the mercury 

Australia’s passport service is experiencing “unprecedented high demand”, with a 30 per cent increase in applications causing a month-long backlog.

It comes after reports the standard six-week wait time has almost doubled to 12 weeks.

So how can you avoid the queues?

A Department of Foreign Affairs and Trade spokesperson said travellers who needed to travel in less than six weeks could spend an additional $225 to use the Australian Passport Office’s Priority Service.

“The APO’s priority processing service enables their (customers) passport to be ready for mailing or collection in just two business days once the APO has received all the necessary document from Australia Post,” a DFAT spokesperson said.

However that time frame is not guaranteed, with a Queensland mother claiming it had blown out to two weeks, according to ABC News.

Australians eager to travel overseas are experiencing lengthy delays on passport applications. Picture: NCA NewsWire / Martin Ollman

Australians eager to travel overseas are experiencing lengthy delays on passport applications. Picture: NCA NewsWire / Martin Ollman

A DFAT spokesperson said it was “experiencing unprecedented high demand” and currently receiving 10,000 to 12,000 applications a day, up from the usual 7000 to 9000 a day.

“We currently have around four weeks of work in the processing queue. This is resulting in longer-than-usual call centre wait times, as well as an increased numbers of customers queuing at our passport offices,” a DFAT spokesperson said.

“We apologise to those customers how have been directly impacted by these delays.”

The spokesperson said the department had brought on extra staff to meet the increased demand and expected “customers will soon start the see a reduction in the current delays over the coming weeks”.

DFAT is advising people to allow up to six weeks to get a new passport or renew it.

“The vast majority of applicants are receiving their passports within the six week time frame,” a DFAT spokesperson said.

“There will, however, always be cases of applications taking longer to process than six weeks. This is because actual turnaround times depend on the type and complexity of individual applications.”

The Australian Passport Office is under the pump, receiving up to 12,000 applications a day. Picture: iStock

The Australian Passport Office is under the pump, receiving up to 12,000 applications a day. Picture: iStock

A DFAT spokesperson said new applications could take longer than passport renewals, and advised people to start their application online and ensure they submitted all the required documentation in full.

“We often find delays occur when applicants don’t provide all the necessary information or haven’t met other requirements,” a DFAT spokesperson said.

For those who have been waiting longer than six weeks, a DFAT spokesperson said people who urgently needed to travel should contact the call centre. Failing that, they could email the APO at passport.clientservices@dfat.gov.au.

You may also read!

Travelex announces creation of 1,200 new international jobs

FX leader wins new contracts across Asia-Pacific, Europe, Middle East and UK as travel industry continues to recover; new

Read More...

Domino impact of flight cancellations

With airline schedules still not fully back and last minute flight cancellations a frequent occurrence, more and more Australians

Read More...
Perth surf park

Perth building southern hemisphere’s largest surf park

Perth will develop the largest surf park in the southern hemisphere with 150-metre-long waves and the potential for "beast

Read More...

Mobile Sliding Menu