The Tourism News
Independent news for Australian tourism and hospitality operators
Category: Customer Service
British Airways fined $328m for lax card security
400,000 British Airways' customers had their credit card data stolen, with some customers frustrated that reported discrepancies went unchecked. British
Volunteering in hospitality proven helpful for #socialanxiety
Hospitality is never easy, but for those who find all social interaction uneasy, serving food can be a great
Penalty rate cut offers retailers a lifeline
The marginal penalty rate cut was designed by the Productivity Commission to help the struggling retail sector (which facilitates
Crown casino busted racially profiling NBA star
'Cartoon from Melbourne's Herald Sun' @NBA star @BenSimmons25 was being paid by Tourism Victoria to upload his Australian experiences -
Straws to go from SA – and that’s just the beginning
Food service suppliers take note - SA parliament are banning plastic straws soon, and other convenience wares will follow. South
Qantas overhauls seats and pricing to fit consumer issues
Qantas overhauls seats and pricing to fit flux demand and consumer issues Qantas unveils Frequent Flyer program changes smh.com.au - Updated June
Young kids eat acid-laced brownies at Badabing Cafe Perth
'Badabing' is right - young kids eat acid-laced brownies at Badabing Cafe Perth Mother and children served marijuana-laced brownie at
ColesWorth EBAs ruining small Sunday towns
TTN Editorial, 1st July 2015 Peter Strong of the Council of Small Business of Australia has launched a national offensive
Public land leases are a “community responsibility”
The Tourism News is not usually in the business of republishing reviews. One restaurant review in the Weekend Australian
The Upwardly Mobile Barista
TTN note - The below story is about twice as long as it needs to be. Once you get
Mobile Sliding Menu
- NT
$446m Jabiru 4-way masterplan to launch
It will take $446m and strategic collaboration to turn mining hub Jabiru into a tourism mecca. Jabiru future: Four-way agreement
Airport fees keep airfares high: ACCC
TTN, 2nd May 2018With an enquiry by Australia's Productivity Commission into the Economic Regulation of Airports to begin in
Top End indigenous producing high-end furniture
Milingimbi Island craftsmen Sean Mandaway and Josiah Baker at the Manapan factory. Photo: TOVO Cutting-edge furniture design meets Aboriginal creativity on
Hold your own Wikipedia publishing sessions
Picture: Caddie Brain (standing) at a Wiki Club night at the NT Library. (ABC News: Stephanie Zillman) TTN: An employee
No Plan B for bus driver with broken arm
By Kieren Banks at the NT News, 5th Oct 2016 A GREYHOUND bus driver battled through the pain of a
- WA
Chicken chains to Asian equity
Oporto, Red Rooster and Chicken Treat brands have been bought by Asian equity firm PAG Capital, current owner of
Young kids eat acid-laced brownies at Badabing Cafe Perth
'Badabing' is right - young kids eat acid-laced brownies at Badabing Cafe Perth Mother and children served marijuana-laced brownie at
WA Tourism fires Calombaris after he self-reports underpayments
Celebrity chef George Calombaris has been axed from WA Tourism campaign after his restaurants' systemic staff underpayment was revealed. TTN
Airport fees keep airfares high: ACCC
TTN, 2nd May 2018With an enquiry by Australia's Productivity Commission into the Economic Regulation of Airports to begin in
Priscilla: Cash and acceptance for Broken Hill
Shalita Buffet at Broken Hill railway station. She performs once a week in The Main Drag. Photo: Russell Millard Priscilla,
- QLD
Gold Coast acknowledges its dependance on tourism
There are 41700 tourism jobs on the Gold Coast, a fact the GC authorities take very seriously. Gold Coast's success
#couscousforcomment getting revenge on ‘influencers’
The word 'influencer' sends shivers down the spines of marketers and restaurateurs - but now the industries and the
Winton QLD stepping up regional promotion
A lot of outback towns struggle with novelty, but Winton QLD is not one of them - and they're
Winton QLD has been named stargazing capital
Winton in Queensland has been hailed the best place to stargaze in Australia. Winton named Australia’s top stargazing spot in
Queenslanders say Olympic bid needs micro benefit for business
We know that Olympics are great for macro tourism, but south east Queensland operators said the Commonwealth Games at
- TAS
Volunteering in hospitality proven helpful for #socialanxiety
Hospitality is never easy, but for those who find all social interaction uneasy, serving food can be a great
Music and fine art collided to get Hobart humming
When Brian Ritchie of the Violent Femmes and David Walsh of MONA museum decided to invest in Hobart, Hobart
Small mining town pins hopes on tourism
PHOTO: Queenstown in Tasmania's west has a rich mining history. (ABC: Back Roads) RELATED STORY: Plans to reopen Mt Lyell
Only 5 ‘fire-fit’ staff for 5000 visitors a day
Tom Lynch. Picture from The Mercury TTN Commentary: A public service union official is complaining on behalf of Tasmanian community
Framework allows for secret developments
Photo: Hobart's old Treasury building in Murray St. TTN, 9th October 2015: Hobart's prized former Treasury building (pictured) appears to
- NSW
Indigenous dancers laughed offstage at NSW public high school
Indigenous students were left in tears as students were allowed to jeer at an indigenous performance. The performers were
Penalty rate cut offers retailers a lifeline
The marginal penalty rate cut was designed by the Productivity Commission to help the struggling retail sector (which facilitates
NSW RSL organisational cleanup is a grimy job
"The culture of the head office was more rotten than I expected. The incompetence of the head office was
Escarpment Group busted taking half staff wages
Luxury hoteliers The Escarpment Group have been caught taking half of their migrant workers' pay in a Sun-Herald investigation.
Kangaroo tourism – dangerous and unregulated
PHOTO: Experts say the kangaroos have lost their fear of people and have grown hungrier for the food being
- VIC
Drugs found in the rig crash that killed bus driver
Drugs were found in the cabin of a truck that lost its trailer. The trailer created an obstruction that
Ancient fishing tool site in SW Victoria listed as UNESCO World Heritage
An aboriginal site with remnants of ancient eel traps has gained estimable @UNESCO World Heritage status Ancient Indigenous aquaculture site
Asahi brands come down hard on Aussie Growers
Asahi Group Holdings are suing the manufacturer and distributor of their Real Iced Tea brand in Australia after contaminated
WA Tourism fires Calombaris after he self-reports underpayments
Celebrity chef George Calombaris has been axed from WA Tourism campaign after his restaurants' systemic staff underpayment was revealed. TTN
$200k fine for unlicensed music in Melbourne bar
Photo by Peter Tarasiuk/ Broadsheet Melbourne Melbourne bar Hairy Little Sista ordered to pay nearly $200k for playing songs without
- ACT
Budget 2017: What the tourism industry gets
The Turnbull government has delivered a very crowd-pleasing budget - but as usual, tourism is not directly addressed. Tourism News
$190 fee to tourists must go: Osmond
Why Australian visas for Chinese travellers need to be cheaper By Margy Osmond, June 22, 2016, First published in the Sydney
Bad layout blocks retailers from 250k festival-goers
Image: Canberra retailer Mal Briggs' comic book shop is blocked by tents for the entirety of the National Multicultural
Canberra says yes to Uber and share economy
PHOTO: Uber and other ride-sharing services will be legally able to enter the Canberra market from October 30.(Reuters: Kai
Canberra bans age-inappropriate ads from buses
Ads for unhealthy foods, gambling websites and alcohol brands are set to be limited on ACTION buses in Canberra,
- SA
Party house owned by sex offender a SA Gov pet
This house was not only on the SA Gov's tourism website, it was individually promoted on Twitter. Notorious party house
Straws to go from SA – and that’s just the beginning
Food service suppliers take note - SA parliament are banning plastic straws soon, and other convenience wares will follow. South
Artists view from above ripe for airport towns
Got space? This artist creates large scale aerial view murals with a drone and a paint roller. Street artist Kitt
Grey nomads turning ruined town into attraction
From over the horizon, the first caravan appears. Tagging along behind are two more. Seven hours north of Adelaide, the
Adelaide Fringe gets balance wrong for 2016
TTN: The Adelaide Fringe's huge crowds are still turning up - but more for nights out partying and sight-seeing