The Tourism News
Independent news for Australian tourism and hospitality operators
Category: Customer Service
Answer to wage theft is in monitoring: TTN
We know that wage theft has been a model for major franchisors and in hospitality - and we know
Singapore getting closer with extra routes ex Cairns and Darwin
Silk Air have increased flights from northern centres to Singapore as Qantas and Virgin cut back on less profitable
Restaurant gets in one last cover before evacuation
Compliance issues are being investigated after a Victorian authority ordered evacuation, but dinner guests were hastily served hours later. Docklands
Operator kills dog and stabs himself in insurance ruse
A judge found Angelo Ziotas put lives in danger when he faked a robbery and arson attack at his
Clearing waste a top priority for primary producers
The finger lime industry had a problem of waste - until the pearls were identified as culinary jewels. Finger lime
Finances no picnic even in Aus’ best locations
The Boathouse Group, known for its iconic Sydney locations, hasn't secured its bottom line during its continued expansion. Boathouse pair
British Airways fined $328m for lax card security
400,000 British Airways' customers had their credit card data stolen, with some customers frustrated that reported discrepancies went unchecked. British
Volunteering in hospitality proven helpful for #socialanxiety
Hospitality is never easy, but for those who find all social interaction uneasy, serving food can be a great
Penalty rate cut offers retailers a lifeline
The marginal penalty rate cut was designed by the Productivity Commission to help the struggling retail sector (which facilitates
Crown casino busted racially profiling NBA star
'Cartoon from Melbourne's Herald Sun' @NBA star @BenSimmons25 was being paid by Tourism Victoria to upload his Australian experiences -
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- NT
Singapore getting closer with extra routes ex Cairns and Darwin
Silk Air have increased flights from northern centres to Singapore as Qantas and Virgin cut back on less profitable
Attempts to stem NT bleeding hampered
Iconic Australian tourism destination the Northern Territory has long been considered a governmental basket case. Now it's revealed the
$446m Jabiru 4-way masterplan to launch
It will take $446m and strategic collaboration to turn mining hub Jabiru into a tourism mecca. Jabiru future: Four-way agreement
Airport fees keep airfares high: ACCC
TTN, 2nd May 2018With an enquiry by Australia's Productivity Commission into the Economic Regulation of Airports to begin in
Top End indigenous producing high-end furniture
Milingimbi Island craftsmen Sean Mandaway and Josiah Baker at the Manapan factory. Photo: TOVO Cutting-edge furniture design meets Aboriginal creativity on
- WA
MP admits drug addiction after hotel damage
In a surprising twist, the Labor MP who damaged a hotel in July 2019 has admitted he did so
Chicken chains to Asian equity
Oporto, Red Rooster and Chicken Treat brands have been bought by Asian equity firm PAG Capital, current owner of
Young kids eat acid-laced brownies at Badabing Cafe Perth
'Badabing' is right - young kids eat acid-laced brownies at Badabing Cafe Perth Mother and children served marijuana-laced brownie at
WA Tourism fires Calombaris after he self-reports underpayments
Celebrity chef George Calombaris has been axed from WA Tourism campaign after his restaurants' systemic staff underpayment was revealed. TTN
Airport fees keep airfares high: ACCC
TTN, 2nd May 2018With an enquiry by Australia's Productivity Commission into the Economic Regulation of Airports to begin in
- QLD
Queenslanders still drink-driving in droves
1 in 4 road deaths in Queensland are due to drink driving. Meanwhilst, some of the cops are drink
Council under fire for rejecting ‘Bush Doof’ aka drugfest
"Mate, you're c**t-eyed" - an insider's account of a 'music festival' that is not going ahead due to tightened
Clearing waste a top priority for primary producers
The finger lime industry had a problem of waste - until the pearls were identified as culinary jewels. Finger lime
The music festival model is broken: magnate
"(The music festival industry) can't continue being this drug-ridden, wasteful thing", said the now-infamous Andy King. 'The industry is broken':
High school students bust fishing industry wide open
It only took a high school science class to determine that 10% of Sydney retail fish is mislabelled, including
- TAS
Volunteering in hospitality proven helpful for #socialanxiety
Hospitality is never easy, but for those who find all social interaction uneasy, serving food can be a great
Music and fine art collided to get Hobart humming
When Brian Ritchie of the Violent Femmes and David Walsh of MONA museum decided to invest in Hobart, Hobart
Small mining town pins hopes on tourism
PHOTO: Queenstown in Tasmania's west has a rich mining history. (ABC: Back Roads) RELATED STORY: Plans to reopen Mt Lyell
Only 5 ‘fire-fit’ staff for 5000 visitors a day
Tom Lynch. Picture from The Mercury TTN Commentary: A public service union official is complaining on behalf of Tasmanian community
Framework allows for secret developments
Photo: Hobart's old Treasury building in Murray St. TTN, 9th October 2015: Hobart's prized former Treasury building (pictured) appears to
- NSW
Sydney sees trams for the first time in 50 years
The NSW government are hoping that the new trams will revolutionise travel around Sydney. Sydneysiders stop to watch history roll
Arnotts being flipped by private equity for $3.1b
A giant private equity firm, known for one of the biggest snackfood sales in history, is behind the sale
Operator kills dog and stabs himself in insurance ruse
A judge found Angelo Ziotas put lives in danger when he faked a robbery and arson attack at his
Clearing waste a top priority for primary producers
The finger lime industry had a problem of waste - until the pearls were identified as culinary jewels. Finger lime
The music festival model is broken: magnate
"(The music festival industry) can't continue being this drug-ridden, wasteful thing", said the now-infamous Andy King. 'The industry is broken':
- VIC
Super progressive gallery at whim of Beijing
The National Gallery of Victoria has a great reputation - or did, until it cancelled a show with an
Restaurant gets in one last cover before evacuation
Compliance issues are being investigated after a Victorian authority ordered evacuation, but dinner guests were hastily served hours later. Docklands
Moulin Rouge! to travel worldwide after big opening weekend
BazLuhrmann's modern Australian classic Moulin Rouge! has made its smash Broadway debut, grossing 106% of its potential revenues in
Unbecoming developer enjoys a spot of wombat hunting
In case Mr Chinatown could be any less appealing to the Vic high country locals, his Chinese-language ads promise
MP admits drug addiction after hotel damage
In a surprising twist, the Labor MP who damaged a hotel in July 2019 has admitted he did so
- ACT
AHA suing Canberra apartments over commercial use
ACT government investigating residential apartment block operating commercially. Hotels group pushes to shut down luxury apartment complex Knightsbridge Canberra canberratimes.com.au -
Canberra planners on the defensive over dev
Canberra public servants are expressing awareness of community need in new developments. Redeveloped 'Acton Waterfront' won't be 'yuppie private enclave',
Budget 2017: What the tourism industry gets
The Turnbull government has delivered a very crowd-pleasing budget - but as usual, tourism is not directly addressed. Tourism News
$190 fee to tourists must go: Osmond
Why Australian visas for Chinese travellers need to be cheaper By Margy Osmond, June 22, 2016, First published in the Sydney
Bad layout blocks retailers from 250k festival-goers
Image: Canberra retailer Mal Briggs' comic book shop is blocked by tents for the entirety of the National Multicultural
- SA
Bad creative gives SA Tourism a bad name
TTN Editorial - After a tousle for SA Tourism's advertising account, international ad agency TBWA has used SA Tourism's
Darkness of RFS revealed
Unregulated, unsupervised and underfunded - more darkness from regional RFS revealed. MFS refuses to release investigation into bullying, violence claims
Landmark eco-development to go ahead on Kangaroo Island
The SA government has said the parks should be experienced - they're not just museums. Kangaroo Island ecotourism project
Party house owned by sex offender a SA Gov pet
This house was not only on the SA Gov's tourism website, it was individually promoted on Twitter. Notorious party house
Straws to go from SA – and that’s just the beginning
Food service suppliers take note - SA parliament are banning plastic straws soon, and other convenience wares will follow. South